Bandh? What bandh?

I wrote the following letter this morning to few of my female team members, who braved to come to the office despite a Bandh (a General Strike), where a few political ruffians gather like street dogs and block others from going to work and make a living.

 

Dear Ruma, Sneha, Rina, Manidipa, Sheela, Farhat & Sulogna,

 

I truly admire you for the fearless ladies you are. May God empower you to maintain this enviable trait in you for the rest of your lives.

 

It is powerful women like you, who can truly make a difference to the society by refusing to accept nonsense from its perpetrators.

 

Do not feel ashamed next time to offer a pair of bangles to the so-called men cowering in their homes, shunning away their duty and self respect, just at the call of some spineless politicians who in the first place make a living off other people’s hard work, just like lowly scavengers do in a jungle.

 

I am proud that you are part of my team, and have taken the liberty to put this letter up on my blog.

 

Best regards,

Anil Kariwala

Calcutta to Kolkata

The following has been written by friend Vikesh Nemani, a top notch banker working in the US:

Being back in Kolkata is like walking in uber-slow-motion, neck-deep through molasses. Everything is so excruciatingly slow.. Traffic inches along. People plod. Dust drips onto everything. The city sags in the April heat. Women sit in doorways near the local school, waiting for their children. Or plod, sweating flakes of talcum powder, to the local bank, where officials have, over years, mastered the art of making each transaction last decades. Customers wait, mute and uncomplaining. Everyone waits for everything. For CESC to deal with cable faults (apparently their monitoring systems don’t alert them to these – they find out only once irate customers start calling). For the cable company to deliver the channels it’s supposed to. For electricians, plumbers, carpenters, who arrive days after they were due. Because if you live in this city, you know the secret to survival here: acceptance of one central idea: “eikhaney tho erokom-i hoy” – this is the
way things work here.

I didn’t grow up in Kolkata, but in Calcutta, a less bonglicised, more cosmopolitan, livelier, more interesting scape. I went to the best school in the universe, had the coolest family on the planet, and spent all my time with the most fun friends ever, in this most astonishing of cities. Calcutta was the celebration of every festival – Diwali and Pujo, Christmas and Eid. Calcutta was the annual book fair, the Dover Lane music festival, English and vernacular theatre. Calcutta was Hari Prasad Chaurasia and Herbie Hancock, Kishore Kumar and Frank Sinatra. Calcutta was winter mornings at the zoo, and tea and contemplation in the monsoon. Calcutta was coffee houses and bars, jazz and blues, the enlightened, liberal left, a city of artists and writers, musicians and movement. Calcutta was the unquestioned cultural centre of the universe.

Of course, “this best of all possible worlds” perspective is easy to maintain in school, with relatively little direct interaction with the outside world. Through the last 14 years, as my connections with other cities have grown, and my time in Calcutta decreased, the fiction has been increasingly harder to maintain. Kolkata has steadily decayed, so that each time I turn around to take a look, it is just a little greyer, a little duller and more provincial, while cities I once abhorred as soul-less cultural vacuums – New Delhi springs to mind – have grown and greened and prospered. The Calcutta of my childhood has vanished, with neither bang nor whimper. Which makes me wonder, did it ever exist, except in my mind?

I left Calcutta in the summer of 1998. In 11 years, I’ve moved around a fair bit, and through it all, at some deeply-buried emotional core, I have always thought of it as “home” – the city I know so well that I could walk around blind-folded, the city I love so fiercely that it brings tears to my eyes. Then, earlier this year, I decided to take a sabbatical in Calcutta. Except that it was Kolkata. And it drove me up the effing wall.

It isn’t just the decay – after all, great cities decay and are reborn. Or the fact that pollution has actually caused weather change – Calcutta no longer sees the violent, refreshing norwesters for which I remember waiting excitedly. It’s so many things that I don’t even know where to begin. The steady un-greening of the city. The complete disdain for traffic rules by ALL SECs (justified by the entirely unreasonable explanation of “everyone does it, this is the only way to survive here”, and by the somewhat more offensive “you don’t understand, these foreign ideas won’t work here”). The bottles, cans and plastic bags thrown carelessly from car windows onto streets. The apathy. The make-a-fast-buck mores on display in banners that urge ill-informed students who have failed class XII board exams to “save a year” by enrolling with some seedy college, unrecognized and unaccredited by anyone. The ludicrousness of a government that,
attempting to ban the polluting, 2-stroke-engine auto-rickshaws, managed to “stop” only 60 of them, across the city, when autos remained running, in defiance of said rule.

But I think, more than all the physical manifestations, it is the perspective of Calcuttans that is the most worrying. In all civilizations comes a time when paths diverge around one word: change. Those that embrace change move on. Those that don’t, fall back. In Calcutta, change is a distinctly dirty word. Old is gold, none of your new-fangled rubbish for us, thank you very much. Couple with this, the peculiarly Calcuttan lip-curling sneer of disdain for other cities, supported by empty pride in the cultural achievements of previous generations. (And I cringe to think that I was once the poster-child for this kind of thinking.) The rallying cries of “Tagore” and “land reforms” (an achievement in itself, but subversive in the way it draws attention away from how little else has been achieved in three decades of uninterrupted rule by a single party) are alive and strong. And, worst of all, nobody seems to be interested in what goes on elsewhere.
For too many people in Kolkata, so sure are they of their superiority that there is no elsewhere worth knowing about.

But all of Calcutta’s claims to fame are dead. Culture? Delhi has book fairs and music festivals. Bombay has Kala Ghoda. New York celebrates every damn thing on the planet. Cosmopolitanism? Count the non-Indian people in other cities, and then let’s talk.. Industry? Sure, at one point in the dim past. But now, between the CPI(M) and the Trinamool Congress, any hope of real economic development in the next 30 years has been successfully scotched. Congratulations, West Bengal, you just shot yourself in the foot.

I am a product of a particular Calcutta space-time, and proud of it. I grew up in the most fantastic city in the world. But – and I begin to realize this only now – perhaps that city was fantastic because it was fantasy, a child’s view of a gentle jailer, a fond mother’s insistence that her criminal child is better than anyone else. And even as this thing of darkness I acknowledge mine, there’s no getting around it: Calcutta, your day is done.

How to control errant drivers?

Road accidents kill more than a million people in India every year, several fold more than AIDS does, yet funds deployed by the state or NGOs is not even a fraction of what’s deployed for the ‘designer’ disease.

 

Yesterday, a bus simply fell off from a flyover onto a railway line below at Calcutta’s main railway station. The reason, the driver of the bus was overtaking its competitor bus, so that he could collect more passengers. 12 people died on the spot, and a score other would be maimed for life. The errant driver who is critically injured would be allowed to recover, and then arrested and maybe punished for reckless driving.

 

Punishments in a civil society are not meant for taking a revenge but for others to take example from, and let the ‘rule of law’ prevail. If they do not serve that purpose, there is something fundamentally wrong with the cause (the system) rather than the effect (the punishment).

 

Rule of law is very different from Rule by law; the latter requires a constant physical monitoring, punishments, fines, penalties, and reactive work by the law enforcement agencies. For Rule of Law to prevail, a system is required that creates effective deterrence from breaking the law in the first place. That is why all over you can see signs that Traffic cameras are posted (whether actually or not), so that errant drivers are deterred. The system ensures that an errant drivers’ pictures are taken, license is inflicted with points and consequently his insurance premium goes up. That’s what insurance is all about; higher the risk, higher the premium. The all equal insurance premium rates in India must be shunned.

 

Errant drivers jump traffic lights at will. Apart from insurance charging them from risk premium, the Indian Penal code should come into picture here, taking it to a level higher than ordinary traffic violation. Two-wheelers, (including cyclists) violating a traffic light should be charged with ‘attempt to suicide’ while 4 wheelers and heavy vehicles should be charged with ‘culpable homicide not amounting to murder’. What else is it to jump a red light?

 

 

Letter to the Chief Minister

I wrote the following letter to the Chief Minister of West Bengal this morning:

Sir,

 

Despite whatever the media portrays, I look upto you as a harbinger of change.

 

As such, as a citizen in love with the city of Calcutta, I keep on having ideas. Rather than fretting over the cities problems with friends at a coffee shop, I would rather like to email straight to you, even at the risk of the suggestion thrown into a junk folder.

 

The one simple solution to fix up the traffic mess in Calcutta and most notably in its showpiece Sector V, is to make car pool compulsory during peak hours.

 

The traffic is maximum between 9-11 am and 5.30 to 7.30 pm. It won’t require a constitutional amendment to make it mandatory that no vehicle with less than 2 occupants (including the driver) can ply on the main roads during these hours. This would force people to pool with neighbours, or give a lift to a colleague. Some who can afford would hire a driver even for their two-wheelers, but that would at least generate employment. Due to better vehicular movement, the air would become cleaner, personal expenses would go down if people pool resources, and some load would go off the public transport. A win/win for all.

 

If one is egoistic enough to travel all by oneself, the option still is there to wake up a few minutes earlier and go; or take a taxi.

 

Best regards,

Dalian Diary

Earlier this week, I had to this unheard city (at least for me), in the Liaoning province in the North eastern China. I had prepared myself for the worst, only to find it to be the most beautiful city I have ever visited in China. And I have been to Shanghai, Beijing, Guangzhou, Shenzhen and other major cities umpteen times in China.

 

With a population of just 3 million, the city is simply beautiful. 5 star hotels like Shangri La and Nikko to standalone luxury stores like Louis Vuitton and Gucci didn’t surprise me as much as the Ferrari and Maybach showrooms did. The airport is bigger than the new Bangalore airport, complete with 16 gates of all-glass aerobridges. Roads are wide, and they have huge sidewalks for people to walk on.

 

Reminds me on the ONIDA advert; Neighbours envy – Owner’s pride. However, we are a shameless neighbour sharing 2000 kms of border, not wanting to take a single lesson.

 

I first visited China in 1995. After 15 years and probably the 50th trip, I continue to look at a country that is continuously transforming itself for the positive. You can call me a nation-basher, but in India we just don’t have anything called ‘national pride’, the most important pre-requisite for meaningful development.

Pubmo

Pubmo is a new word which I urge the Indian media to adopt. Soon it will find its way to the oxford dictionary, given the sheer number of them in our country alone.

 

Pubmos – or publicity mongers, are people who go to any length to seek media attention. Unfortunately, our media has chosen to call them “intellectuals”. Every time somebody does nonsense, these pubmos get out on the streets calling themselves intellectuals; in support of the nonsense. Intellectuals, a-la Aparna Sen and the likes. Politicians too are pubmos; but at least they do that for a living. But these pubmos gain nothing except for the sadist satisfaction of finding a place in the media; which otherwise would totally ignore them for the failures they are now.

 

Aparna Sen – an intellectual? Could there be a more outrageous description? When Mamata carried on her nonsense unabated, she took to the streets; now the Maoists carry on nonsense and she is out on the streets with her brigade; and to support the nonsense. Does she know that Mao’s name in his own country of birth, doesn’t evoke respect anymore? It was only after 1976, when Mao left the world, did China become what it is today.

 

We are a democracy. There is nothing we can do about it. But lets stop calling them ‘intellectuals’. Media decency requires that expletives are not put in print. Till then, let’s call them Pubmos.

Face the change

Not everything that is faced can be changed but nothing can be changed until it is faced. I am going to carry on my personal attempts towards the different challenges faced in life as well work. I spoke to group of young budding entrepreneurs yesterday that the lines of fortune (or whatever they call it in palmistry), are drawn in your hands, not on the chest, not on the head or anywhere else on the body. This thus transpires that the destiny is literally in your hands. God keeps on modifying those lines according to the activity done by those hands.

India? Calcutta??

I chanced upon the fact today that there is an India in the US. Literally! And not one, a full six of them. These are cities, one each in Tennessee, South Carolina, Mississippi, Pennsylvania and 2 of them in Texas!!

 

Curious I went on to look if there too is a Calcutta, the city of my love and my life. And Lo! There are four of them in the US. One each in Ohio, New York, West Virginia and Indianapolis.

 

Don’t believe me? Ask Google devta. 

And you thought that the Americans don’t think international?

Nabadiganta

The situation in Sector V has become so bad that it is unbearable. At least to elected representatives, one could have complained with a veiled threat, but to the babus of Nabadiganta, it is useless. Its being run as an incompetent private fiefdom by thoroughly incompetent bureaucrats. The beautiful showcase of Buddhadeb babu is in a complete mess ……and that’s an understatement. I have learnt a new thing incompetent buruacrats. Don’t hold open house sessions, lest people get at you. Nabadiganta is doing it, ditto for Falta SEZ authorities.

 

Our BPO is not working, because trees fell yesterday and took with them optical fibres travelling on them!!!!!!!!! The pity is, I am too ashamed to even tell this reason to clients.

 

I have a simple cure for Setor V, but that’s a common sense cure. The tragedy with common sense is perennial…..It’s so uncommon. First, put a ban all overhead wires and cables, read wires dangling on lampposts and trees. And the event of a fire, fire would literally travel from one building to another with assistance from these wires. And no fire-engines would be able to reach because the streets would be clogged with cars parked illegally, because building owners decided not have packing space!!

 

Second, all pavements should be free from so called gardens. Sidewalks are for pedestrians and they should be able to walk. No private person or entity has the right to encroach upon the right to safety of pedestrians by encroaching the sidewalks and converting them into so called ‘gardens’, fenced with barbed wires and grills.

 

And these two commonsense things won’t even cost money, the shortage of which is a favourite excuse of the corrupt and incompetent.

 

Did you know they borrowed the word from Rabindranath Tagore. Kavi Guru truly meant ‘new direction’. I just hope sector V is not emulated by anybody else.

Speed of Trust

The only country that always surprises me for its agility and capability of improving systems and bringing new concepts is the US. The concept basically is to keep improving customer service to a point that others can’t but follow elsewhere in the world.

 

Simple, but very important for travelers – the hotels do not anymore require check-out, once you have checked-in with your credit card signed in. They drop the invoice in your room from under the door early in the morning, which you can check, leave the keys in the room and simply walk out of the hotel. If any charges are incurred after the invoice has been given, they can charge it to your credit card. The objective is simple, make the process so smooth that their manpower costs can be cut, while saving time for the customer.

 

Another thing I found that the smallest of transactions can be done in the US using credit card. Elsewhere, thye would want a minimum amount for a credit card transaction and invariably it takes longer than with cash. Not in US. So much so, that if a transaction is below a certain threshold, for example $10, they don’t even ask you to sign. The mantra is speed.

 

The Speed of Trust.